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~person:"Dangelmaier, Wilhelm"
~person:"Shin, Hyunju"
~subject:"Artificial intelligence"
~subject:"Forgiveness"
~type_genre:"Article in journal"
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Artificial intelligence
Forgiveness
Customer service
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Dangelmaier, Wilhelm
Shin, Hyunju
De Keyser, Arne
2
Kunz, Werner H.
2
Prentice, Catherine
2
Söderlund, Magnus
2
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International journal of consumer studies
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
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