//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Dangelmaier, Wilhelm"
~person:"Shin, Hyunju"
~subject:"Forgiveness"
~subject:"Justice"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Retourenmanagement"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Forgiveness
Justice
Customer service
7
Kundenservice
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Relationship marketing
4
Service failure
2
Service recovery
2
Artificial intelligence
1
Brand image
1
Business performance
1
Compensation
1
Complaint satisfaction
1
Computer mediated communication
1
Computerunterstützte Kommunikation
1
Consumer behaviour
1
Customer exit
1
Customer relationship management
1
Distributive justice
1
Experiment
1
Failure severity
1
Firm performance
1
Garantie
1
Gerechtigkeit
1
Intention-behavior gap
1
Justice theories
1
Konsumentenverhalten
1
Künstliche Intelligenz
1
Luxury goods
1
Luxusgüter
1
Markenimage
1
Mobile communications
1
Mobilkommunikation
1
Perception
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Dangelmaier, Wilhelm
Shin, Hyunju
Casidy, Riza
2
Abuelhassan Elshazly Abuelhassan
1
Ahmad-ur-Rehman, Muhammad
1
AlGassim, Ali
1
Allen, Alexis M.
1
Ashill, Nicholas
1
Bacile, Todd J.
1
Chan, Hubert C. Y.
1
Chen, Bintong
1
Chen, Jing
1
Chen, Tom
1
Cheng, Yu-chi
1
Dibb, Sally
1
Ding Hooi Ting
1
Dorofeev, Nikita
1
Gannon, Martin
1
Ho, Ting Hin
1
Homayounfard, Amir
1
Hwang, Hee-Jeong
1
Isha, Ahmad Shahrul Nizam
1
Jayawardhena, Chanaka
1
Kang, Min-Jeong
1
Khajehzadeh, Saman
1
Kumar, Satinder
1
Kumari, Parveen
1
Lages, Cristiana R.
1
Lajante, Mathieu
1
Lassar, Walfried M.
1
Lindenmeier, Jörg
1
Liu, Hongfei
1
Liu, Zhuojun
1
MacQuilken, Lisa
1
Magaña Carrillo, Irma
1
Malhotra, Neeru
1
Mattila, Anna S.
1
McDonald, Heath
1
Muhammad Asghar Ali
1
Ngai, Eric W. T.
1
Okumus, Bendegul
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
1
Services marketing quarterly
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
2
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->