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~person:"Dangelmaier, Wilhelm"
~person:"Shin, Hyunju"
~subject:"Forgiveness"
~type_genre:"Article in journal"
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The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
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