//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Dangelmaier, Wilhelm"
~person:"Shin, Hyunju"
~subject:"Service recovery"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Retourenmanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service recovery
Customer service
7
Kundenservice
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Relationship marketing
4
Service failure
2
Artificial intelligence
1
Brand image
1
Business performance
1
Compensation
1
Complaint satisfaction
1
Computer mediated communication
1
Computerunterstützte Kommunikation
1
Consumer behaviour
1
Customer exit
1
Customer relationship management
1
Distributive justice
1
Experiment
1
Failure severity
1
Firm performance
1
Forgiveness
1
Garantie
1
Gerechtigkeit
1
Intention-behavior gap
1
Justice
1
Justice theories
1
Konsumentenverhalten
1
Künstliche Intelligenz
1
Luxury goods
1
Luxusgüter
1
Markenimage
1
Mobile communications
1
Mobilkommunikation
1
Perception
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Dangelmaier, Wilhelm
Shin, Hyunju
Van Vaerenbergh, Yves
4
Béal, Mathieu
2
Casidy, Riza
2
Grégoire, Yany
2
Hazée, Simon
2
Hutzinger, Clemens
2
Kim, Jong-Hyeong
2
Larivière, Bart
2
Sharifi, Seyed Shahin
2
Weitzl, Wolfgang
2
Abney, Alexandra K.
1
Aghazadeh, Hashem
1
Agnihotri, Durgesh
1
Aguilar-Rojas, Oscar
1
Al Alawi, Alamir
1
Al-Romeedy, Bassam Samir
1
Allen, Alexis M.
1
Altinigne, Nesenur
1
Amoako, George Kofi
1
Arikan, Esra
1
Armirotto, Vincent
1
Awasthi, Ashwini K.
1
Azab, Carol
1
Bacile, Todd J.
1
Bagherzadeh, Ramin
1
Berggren, Benny
1
Bilstein, Nicola
1
Björkman, Jesper
1
Bone, Paula Fitzgerald
1
Bonsu, Gifty Agyeiwah
1
Borah, Sourav Bikash
1
Bougoure, Ursula Sigrid
1
Breazeale, Michael
1
Caesar, Livingstone Divine
1
Campbell, Colin L.
1
Chacko, Dony Peter
1
Chaturvedi, Pallavi
1
Cheng, T. C. E.
1
Cheng, Yu-chi
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
2
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->