Daulatkar, Sonal; Sangle, Purnima S. - In: Business Process Management Journal 21 (2015) 3, pp. 482-516
Purpose – Through a detailed review of Literature, the purpose of this paper is to provide insights into the state-of-the-art research about the process of information technology business value (ITBV) creation, a less-traversed direction in ITBV research, from the perspective of causality...