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~person:"DeCarlo, Thomas E."
~subject:"Beziehungsmarketing"
~subject:"Salespeople"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Glossary included"
~type_genre:"Reprint"
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Beziehungsmarketing
Salespeople
Service quality
Verkaufspersonal
11
Selling
5
Verkauf
5
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Arbeitsleistung
2
Job performance
2
Lieferantenmanagement
2
Performance measurement
2
Performance-Messung
2
Supplier relationship management
2
Ambidexterity
1
Ambidextrous organization
1
Arbeitsbewertung
1
B-to-B-Marketing
1
Behavioral ambidexterity
1
Betriebliches Bildungsmanagement
1
Bewertung
1
Business-to-business marketing
1
Compensation system
1
Consumer motivation
1
Contingency theory
1
Customer orientation
1
Customer relationship management
1
Dynamic capabilities
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Dynamische Kompetenzen
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Emotion
1
Employee performance appraisal
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Employer-provided training
1
Evaluation
1
Financial services
1
Finanzdienstleistung
1
Further training
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Führungskräfte
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Gender
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Geschlecht
1
Job evaluation
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DeCarlo, Thomas E.
Agnihotri, Raj
35
Rapp, Adam
24
Ahearne, Michael
22
Wieseke, Jan
22
Bolander, Willy
21
Jaramillo, Fernando
21
Friend, Scott B.
20
Alavi, Sascha
19
Johnson, Jeff S.
19
Rutherford, Brian N.
19
Chaker, Nawar N.
18
Hughes, Douglas E.
18
Schwepker, Charles H. <Jr.>
18
Itani, Omar S.
17
Pullins, Ellen
17
Rangarajan, Deva
17
Habel, Johannes
16
Plouffe, Christopher R.
16
Schmitz, Christian
16
Evans, Kenneth R.
14
Guenzi, Paolo
14
Mallin, Michael L.
14
Mulki, Jay P.
14
Panagopoulos, Nikolaos G.
14
Bush, Alan J.
13
Hochstein, Bryan
13
Lam, Son K.
13
Lee, Nick
13
Zablah, Alex R.
13
Dugan, Riley
12
Hartmann, Nathaniel N.
12
Haas, Alexander
11
Homburg, Christian
11
Marshall, Greg W.
11
Tanner, John F.
11
Flaherty, Karen E.
10
Gabler, Colin B.
10
Onyemah, Vincent
10
Rouziou, Maria
10
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The journal of personal selling & sales management : JPSSM
7
Journal of the Academy of Marketing Science
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Source
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ECONIS (ZBW)
11
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1
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
2
Salesperson ambidexterity in customer engagement : do customer base characteristics matter?
Lam, Son K.
;
DeCarlo, Thomas E.
;
Sharma, Ashish
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
4
,
pp. 659-680
Persistent link: https://www.econbiz.de/10012107276
Saved in:
3
A process model of buyer responses to salesperson transgressions and recovery efforts : the impact of salesperson orientation
Hansen, John D.
;
Lund, Donald J.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
1
,
pp. 59-73
Persistent link: https://www.econbiz.de/10011486203
Saved in:
4
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
DeCarlo, Thomas E.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011563219
Saved in:
5
Salesperson knowledge distinctions and sales performance
Leigh, Thomas W.
;
DeCarlo, Thomas E.
;
Allbright, David
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
2
,
pp. 123-140
Persistent link: https://www.econbiz.de/10010346525
Saved in:
6
An assessment of needed sales management skills
Powers, Thomas L.
;
Jennings, J'Aime C.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10010373799
Saved in:
7
Selling financial services : the effect of consumer product knowledge and salesperson commission on consumer suspicion and intentions
DeCarlo, Thomas E.
;
Laczniak, Russell N.
;
Leigh, Thomas W.
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
4
,
pp. 418-435
Persistent link: https://www.econbiz.de/10009776513
Saved in:
8
The interactive effects of sales presentation, suspicion, and positive mood on salesperson evaluations and purchase intentions
DeCarlo, Thomas E.
;
Barone, Michael J.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 53-66
Persistent link: https://www.econbiz.de/10009717204
Saved in:
9
Compensation and control systems : a new application of vertical dyad linkage theory
Krafft, Manfred
;
DeCarlo, Thomas E.
;
Poujol, F. Juliet
; …
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
1
,
pp. 107-115
Persistent link: https://www.econbiz.de/10009505518
Saved in:
10
Performance trends and salesperson evaluations : the moderating roles of evaluation task, managerial risk propensity, and firm strategic orientation
Barone, Michael J.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
2
,
pp. 207-223
Persistent link: https://www.econbiz.de/10009552539
Saved in:
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