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~person:"Delcourt, Cécile"
~person:"Schwerdt, Guido"
~type_genre:"Article in journal"
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Delcourt, Cécile
Schwerdt, Guido
Prentice, Catherine
15
Luu Trong Tuan
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Singh, Prakash
8
Humphrey, Ronald H.
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Applied economics letters
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ECONIS (ZBW)
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
The effect of opposite sex siblings on cognitive and noncognitive skills in early childhood
Cyron, Laura
;
Schwerdt, Guido
;
Viarengo, Martina
- In:
Applied economics letters
24
(
2017
)
19
,
pp. 1369-1373
Persistent link: https://www.econbiz.de/10011852617
Saved in:
3
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
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