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~person:"Di Pietro, Laura"
~person:"Roy, Sanjit"
~subject:"Kundenzufriedenheit"
~subject:"Retail trade"
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Search: subject_exact:"PLS-regression"
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Kundenzufriedenheit
Retail trade
Partial least squares
6
Partielle kleinste Quadrate
6
Customer satisfaction
5
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
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Relationship marketing
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Arbeitszufriedenheit
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Dienstleistungsmarketing
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Einzelhandel
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Gesundheitsversorgung
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Health care
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Hospital
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Job satisfaction
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Krankenhaus
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PLS path modelling
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Patienten
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Patients
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Services marketing
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Structural equation model
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Strukturgleichungsmodell
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4P excellence model
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Bayes-Statistik
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Confidence
1
Customer engagement behavior
1
Customer helping behavior
1
Customer integration
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Customer service
1
Customer value
1
Employee satisfaction
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FsQCA
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Gerechtigkeit
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Gesundheitswesen
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Di Pietro, Laura
Roy, Sanjit
Bruhn, Manfred
3
Mayer-Vorfelder, Matthias
3
Ringle, Christian M.
3
Ahrholdt, Dennis
2
Ahrholdt, Dennis C.
2
Aksoy, Lerzan
2
Akter, Shahriar
2
Cooil, Bruce
2
D'Ambra, John
2
Gudergan, Siegfried P.
2
Guglielmetti Mugion, Roberta
2
Maryott, Kiersten M.
2
Raharjo, Hendry
2
Ray, Pradeep Kanta
2
Sarstedt, Marko
2
Abu Bakar bin Abdul Hamid
1
Ahasanul Haque
1
Almeida, Maria H.
1
Amin, Muslim
1
Amlus, Mohammad Harith
1
Anderson, Rolph E.
1
Arora, Mehak
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Assaker, Guy
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Balaji, M. S.
1
Barajas-Portas, Karla
1
Bellman, Steven
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Benhabib, Abderrezzak
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Benoit, Sabine
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Bertrand, Daisy
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Bilgihan, Anil
1
Bitsch, Vera
1
Boniello, C.
1
Boonme, Kittipong
1
Bruwer, Johan
1
Castro, Ignacio
1
Chen, Tom
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Chen, Xiaoyu
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Chiang, Yi-Hui
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Journal of retailing and consumer services
2
Journal of strategic marketing
2
International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
2
Predictors of customer acceptance of and resistance to smart technologies in the retail sector
Roy, Sanjit
;
Balaji, M. S.
;
Quazi, Ali
;
Quaddus, Mohammed
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 147-160
Persistent link: https://www.econbiz.de/10011826101
Saved in:
3
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
4
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
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