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~person:"Di Pietro, Laura"
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Di Pietro, Laura
Guglielmetti Mugion, Roberta
6
Renzi, Maria Francesca
6
Mugion, Roberta Guglielmetti
5
Musella, Flaminia
4
Raharjo, Hendry
3
Toni, Martina
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Aal, Kotaiba
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Edvardsson, Bo
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Eriksson, Henrik
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Gremyr, Ida
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Pasca, Maria Giovina
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Pietro, Laura Di
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Pietro, Laura di
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International journal of quality and service sciences
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of retail and distribution management
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Journal of service management
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ECONIS (ZBW)
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Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
Saved in:
2
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
3
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
6
An integrated approach between Lean and customer feedback tools: An empirical study in the public sector
Di Pietro, Laura
;
Mugion, Roberta Guglielmetti
;
Renzi, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
7
,
pp. 899-917
Persistent link: https://www.econbiz.de/10010142509
Saved in:
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