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~person:"Dietrich, Martin"
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Beziehungsmarketing
8
Relationship marketing
8
Deutschland
7
Germany
7
Dienstleistungsqualität
4
Qualitätsmanagement
4
Service quality
4
Consumer behaviour
3
Hospital
3
Konsumentenverhalten
3
Krankenhaus
3
Quality management
3
Estimation
2
Handelsmarketing
2
Rabatt
2
Rebate
2
Retail marketing
2
Schätzung
2
Ambulante Behandlung
1
Apology
1
Beschwerdemanagement
1
Capacity utilization
1
Competition
1
Complaint management
1
Crocodile Marketing
1
Customer Relationship Management
1
Customer satisfaction
1
Dienstleistung
1
Economic effectiveness
1
Experiment
1
Firm performance
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Gesundheitsversorgung
1
Gesundheitswesen
1
Handel
1
Health Services
1
Health care
1
Health care system
1
Kapazitätsauslastung
1
Kinderheilkunde
1
Kundenzufriedenheit
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Article
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German
7
English
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Dietrich, Martin
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
82
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
53
Bauer, Hans H.
52
Smith, Alan D.
50
Stauss, Bernd
50
Herrmann, Andreas
49
Hollebeek, Linda D.
47
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
39
Gil Saura, Irene
37
Mattila, Anna S.
37
Wilde, Klaus D.
35
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Stock-Homburg, Ruth
33
Van den Poel, Dirk
33
Helmke, Stefan
32
Reichwald, Ralf
32
Töpfer, Armin
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Neslin, Scott A.
31
Thaichon, Park
31
Prentice, Catherine
30
Schüller, Anne M.
30
Svensson, Göran
30
Belz, Christian
29
Evanschitzky, Heiner
28
Günter, Bernd
28
Kleinaltenkamp, Michael
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
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Freiburger betriebswirtschaftliche Diskussionsbeiträge
2
Die Betriebswirtschaft : DBW
1
Handelsforschung
1
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Schmalenbach business review : sbr
1
Wirtschaftswissenschaft
1
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ECONIS (ZBW)
8
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