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~person:"Doellgast, Virginia"
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Call centre
16
Callcenter
16
USA
11
United States
10
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7
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7
Collective bargaining
5
Human Resource Management
5
Personalmanagement
5
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Doellgast, Virginia
Mainelli, Michael
33
Yeandle, Mark
28
Wójcik, Dariusz
21
Lievens, Filip
19
Thisse, Jacques-François
19
Eichengreen, Barry
18
Thornton, George C.
17
Wright, Mike
16
Chebat, Jean-Charles
15
Link, Albert N.
15
Schwartz, Michael
15
Ambos, Björn
14
Boysen, Nils
14
Connell, Julia
14
Egger, Peter
14
Falk, Bernd
14
Holtgrewe, Ursula
14
Mian, Sarfraz A.
14
Weinkopf, Claudia
14
Zenou, Yves
14
Burgess, John
13
Nijkamp, Peter
13
Paulsell, Diane
13
Boller, Kimberly
12
Cassis, Youssef
12
D'Cruz, Premilla
12
Michael, Bryane
12
Nell, Phillip C.
12
Noronha, Ernesto
12
Reinhardt, Dennis
12
Russell, Bob
12
Taylor, Phil
12
Center, WorldFish
11
Danev, Nick
11
Grosso, Patricia Del
11
Grote, Michael H.
11
Jouini, Oualid
11
Kleinmann, Martin
11
Kovac, Martha
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European journal of industrial relations
4
Industrial relations : a journal of economy & society
2
Working paper series / Center for Advanced Human Resource Studies
2
BJIR : an international journal of employment relations
1
Brookings trade forum
1
Human resource management journal
1
ILR review : the journal of work and policy
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
16
USB Cologne (EcoSocSci)
1
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1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia
;
Marsden, David
- In:
Human resource management journal
29
(
2019
)
2
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
Saved in:
3
Collective Bargaining and High-Involvement Management in Comparative Perspective : Evidence from U.S. And German Call Centers
Doellgast, Virginia
-
2008
, and employee turnover, based on case study and survey evidence from U.S. and German call
center
workplaces. German call …
Persistent link: https://www.econbiz.de/10014047347
Saved in:
4
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia
-
2012
Persistent link: https://www.econbiz.de/10009517861
Saved in:
5
A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula
;
Doellgast, Virginia
- In:
Work, employment & society : a journal of the British …
26
(
2012
)
2
,
pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
Saved in:
6
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia
-
2012
Persistent link: https://www.econbiz.de/10009662482
Saved in:
7
Collective voice under decentralized bargaining : a comparative study of work reorganization in US and German call centres
Doellgast, Virginia
- In:
BJIR : an international journal of employment relations
48
(
2010
)
2
,
pp. 375-399
Persistent link: https://www.econbiz.de/10008839598
Saved in:
8
The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces
Doellgast, Virginia
;
Holtgrewe, Ursula
;
Deery, Stephen
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 489-509
Persistent link: https://www.econbiz.de/10003883009
Saved in:
9
Special issue: Institutional change and labour market segmentation in European call centers
Doellgast, Virginia
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003915909
Saved in:
10
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
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