da Fonseca, Luis Miguel Ciravegna Martins; Domingues, … - In: Journal of Industrial Engineering and Management (JIEM) 10 (2017) 3, pp. 476-494
Purpose: The implementation and certification of Management Systems International Standards, such as ISO 9001 and ISO … perspective to this area of research, analyzing the articles published since 1996, on the benefits of Management Systems … a steep increase in the number of publications addressing Management Systems Certification benefits, that mainly …