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~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
~subject:"Business-to-business marketing"
~type:"article"
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Business-to-business marketing
Dienstleistungsqualität
39
Service quality
39
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
17
Customer satisfaction
17
Konsumentenverhalten
17
Kundenzufriedenheit
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Customer experience
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Beschwerdemanagement
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Complaint management
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Dienstleistung
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Services
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Kundenservice
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Betriebliche Wertschöpfung
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Customer integration
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Dienstleistungssektor
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Kundenintegration
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Schweden
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Service industry
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Gastronomie
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Messung
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Service-Dominant Logic
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Edvardsson, Bo
Klaus, Philipp
Ahmad, Bilal
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Akhtar, Nadeem
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Roth, Aleda V.
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Journal of business research : JBR
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The journal of services marketing
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ECONIS (ZBW)
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Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
2
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
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