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~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
~subject:"Customer experience quality"
~subject:"Measurement"
~type:"article"
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Customer experience quality
Measurement
Dienstleistungsqualität
39
Service quality
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Beziehungsmarketing
21
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21
Consumer behaviour
17
Customer satisfaction
17
Konsumentenverhalten
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Service-Dominant Logic
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Edvardsson, Bo
Klaus, Philipp
Bruhn, Manfred
7
Woratschek, Herbert
6
Park, Sang-June
4
Benkenstein, Martin
3
Carlson, Jamie
3
Cheng, Ching-Chan
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International journal of market research
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
4
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1
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
2
The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo
;
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
Saved in:
3
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
4
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
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