Vrontis, Demetris (ed.); Thrassou, Alkis (ed.); … - 2022 - 1st ed.
Industry -- Chapter 6. Adoption of Artificial Intelligence Integrated Customer Relationship Management in Organizations for … Sustainability and Total Quality Management on SMEs Financial Performance Under Crisis Conditions -- Chapter 11. Innovation … Business Administration, College of Management, Israel. S. M. Riad Shams is Lecturer at the Newcastle Business School …