Moro, Sérgio; Rita, Paulo; Esmerado, Joaquim; … - In: International Journal of Culture, Tourism and … 13 (2019) 4, pp. 430-442
Purpose: Airbnb Experiences is a new type of service launched by Airbnb in November 2016, where users can offer travellers a wide range of activities. This study devotes attention to analysing customer feedback expressed in online reviews published in Airbnb to evaluate those experiences....