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~person:"Evanschitzky, Heiner"
~person:"Qu, Hailin"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
~type_genre:"Article in journal"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Theory
Dienstleistungsqualität
21
Service quality
21
Relationship marketing
15
Consumer behaviour
11
Customer satisfaction
11
Konsumentenverhalten
11
Kundenzufriedenheit
11
Hotel industry
6
Hotellerie
6
Arbeitsverhalten
3
Brand management
3
Customer service
3
Emotion
3
Gastronomie
3
Kundenservice
3
Markenführung
3
Restaurant industry
3
USA
3
United States
3
Work behaviour
3
Austauschtheorie
2
Beschwerdemanagement
2
Brand
2
Complaint management
2
Deutschland
2
Einzelhandel
2
Gender
2
Germany
2
Geschlecht
2
Kundenbindungsprogramm
2
Loyalty program
2
Markenartikel
2
Mobile communications
2
Mobilkommunikation
2
Retail trade
2
Social exchange theory
2
Affective commitment
1
Airline
1
Arbeitszufriedenheit
1
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Article
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Article in journal
Aufsatz in Zeitschrift
15
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English
14
German
1
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Evanschitzky, Heiner
Qu, Hailin
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
16
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Prybutok, Victor R.
11
Bruhn, Manfred
10
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Marimon, Frederic
10
Quach, Sara
10
Sreejesh, S.
9
Izogo, Ernest Emeka
8
Line, Nathaniel D.
8
Rather, Raouf Ahmad
8
Siciliani, Luigi
8
Straume, Odd Rune
8
Witell, Lars
8
Brekke, Kurt R.
7
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Johnson, Lester W.
7
Loureiro, Sandra Maria Correia
7
Park, Jungkun
7
Patterson, Paul G.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Edvardsson, Bo
6
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Published in...
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International journal of hospitality management
4
Journal of hospitality marketing & management
2
Journal of retailing
2
International journal of contemporary hospitality management
1
Journal of business economics : JBE
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
15
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1
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10
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15
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1
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
2
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
3
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
4
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
5
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
6
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
7
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
8
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
9
The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
10
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
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