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~person:"Evanschitzky, Heiner"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
19
Beziehungsmarketing
11
Relationship marketing
11
Arbeitszufriedenheit
6
Consumer behaviour
6
Job satisfaction
6
Konsumentenverhalten
6
Deutschland
5
Dienstleistungsqualität
5
Germany
5
Service quality
5
Einzelhandel
4
Lieferantenmanagement
4
Retail trade
4
Supplier relationship management
4
Switching behaviour
4
Switching costs
4
Wechselverhalten
4
Beschwerdemanagement
3
Complaint management
3
B-to-B-Marketing
2
Business-to-business marketing
2
Führungsstil
2
Leadership style
2
Measurement
2
Messung
2
Arbeitsorganisation
1
Austauschtheorie
1
Betriebliche Wertschöpfung
1
Brand
1
Brand management
1
Buffering effect
1
Business-to-business
1
Buyer-seller relationships
1
Coalition
1
Coalition loyalty program
1
Confidence
1
Consumer goods industry
1
Customer relationships
1
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2
Free
1
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Article
19
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Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatz im Buch
2
Book section
2
Language
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English
14
German
5
Author
All
Evanschitzky, Heiner
Han, Heesup
71
Homburg, Christian
41
Karatepe, Osman M.
38
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Prentice, Catherine
26
Ringle, Christian M.
26
Gil Saura, Irene
25
Hyun, Sunghyup Sean
24
Prayag, Girish
24
Prybutok, Victor R.
24
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Kim, Wansoo
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
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Journal of retailing
4
Journal of business research : JBR
2
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Electronic retailing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Internationaler Vertrieb : Grundlagen, Konzepte und Best Practices für Erfolg im globalen Geschäft ; [... fand am 11. März 2011 im Audimax der Nordakademie in Elmshorn die zweite "Sales Convention" unter dem Motto "Internationaler Vertrieb - Global Player oder Local Hero" statt]
1
Journal of management
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
19
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1
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10
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19
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date (oldest first)
1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Transformational leadership, high-performance work system consensus, and customer satisfaction
Weller, Ingo
;
Süß, Julian
;
Evanschitzky, Heiner
; …
- In:
Journal of management
46
(
2020
)
8
,
pp. 1469-1497
Persistent link: https://www.econbiz.de/10012310208
Saved in:
3
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
4
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
5
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
6
Der Zusammenhang zwischen Arbeits- und Händlerzufriedenheit : eine empirische Analyse bei einem internationalen Konsumgüterhersteller
Evanschitzky, Heiner
;
Werdermann, Max
- In:
Internationaler Vertrieb : Grundlagen, Konzepte und …
,
(pp. 589-601)
.
2012
Persistent link: https://www.econbiz.de/10009624379
Saved in:
7
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
8
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
9
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
10
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
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