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~person:"Fürst, Andreas"
~subject:"Bundling strategy"
~subject:"Germany"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
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Bundling strategy
Germany
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Relationship marketing
Beschwerdemanagement
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2
Complaint management
2
Customer analysis
2
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2
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Fürst, Andreas
Bruhn, Manfred
21
Haller, Sabine
13
Stauss, Bernd
11
Hänssler, Karl Heinz
9
Hadwich, Karsten
8
Pepels, Werner
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Burr, Wolfgang
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Gardini, Marco A.
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Baglieri, Enzo
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Chase, Richard B.
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Busse, Reinhard
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Engelhardt, Werner Hans
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Ganz, Walter
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Gustafsson, Anders
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Gössinger, Ralf
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Heinonen, Kristina
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Hoefert, Hans-Wolfgang
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Lasshof, Britta
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Luczak, Holger
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Maas, Peter
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Rasche, Christoph
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Spath, Dieter
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Stephan, Michael
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Strandvik, Tore
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Weinmann, Markus
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Journal of the Academy of Marketing Science
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
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