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~person:"Falk, Martin"
~person:"Walsh, Gianfranco"
~subject:"Consumer behaviour"
~subject:"EU-Staaten"
~type_genre:"Article in journal"
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Search: subject:"Dienstleistungssektor"
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Consumer behaviour
EU-Staaten
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Falk, Martin
Walsh, Gianfranco
Wyszkowska-Kuna, Joanna
6
Rubalcaba-Bermejo, Luis
5
Williams, Colin C.
5
Bosch, Gerhard
4
Gong, Taeshik
4
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4
McColl-Kennedy, Janet R.
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4
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3
Gallouj, Fai͏̈z
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Lu, Lu
3
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3
Mende, Martin
3
Sapir, André
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Savas-Hall, Selen
3
Sirianni, Nancy J.
3
Stare, Metka
3
Wägar, Karolina
3
Yi, Youjae
3
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2
Ark, Bart van
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Button, Kenneth John
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Casidy, Riza
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European management journal
1
International journal of production economics
1
Marketing : ZFP ; journal of research and management
1
Psychology & marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
E-commerce trends and impacts across Europe
Falk, Martin
;
Hagsten, Eva
- In:
International journal of production economics
170
(
2015
),
pp. 357-369
Persistent link: https://www.econbiz.de/10011421915
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
The increasing service intensity of European manufacturing
Falk, Martin
;
Peng, Fei
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1686-1706
Persistent link: https://www.econbiz.de/10010229393
Saved in:
4
Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco
- In:
European management journal
29
(
2011
)
1
,
pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
Saved in:
5
Die kundenseitige Wahrnehmung von Diskriminierung bei der Dienstleistungserbringung : Konstruktion und Validierung eines Messinstruments
Walsh, Gianfranco
;
Klinner-Möller, Nicole S.
- In:
Marketing : ZFP ; journal of research and management
32
(
2010
)
4
,
pp. 218-234
Persistent link: https://www.econbiz.de/10008772695
Saved in:
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