//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Falk, Tomas"
~person:"Kuppelwieser, Volker"
~subject:"Customer satisfaction"
~subject:"EU countries"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
EU countries
Dienstleistung
6
Kundenzufriedenheit
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Electronic Banking
3
Messung
3
Qualität
3
Relationship marketing
3
Service quality
3
Services
3
Deutschland
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Electronic banking
2
Germany
2
Kundenorientierung
2
Measurement
2
Service industry
2
Services marketing
2
Theorie
2
Theory
2
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Beziehungsmanagement
1
Complaint management
1
Customer co-creation
1
Customer integration
1
Customer service
1
Electronic Commerce
1
Estimation
1
Financial services
1
Finanzdienstleistung
1
Internet
1
Kunde
1
Kundenintegration
1
Kundenmanagement
1
Kundenservice
1
Lieferantenmanagement
1
New product development
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Hochschulschrift
2
Thesis
2
Language
All
German
2
English
2
Author
All
Falk, Tomas
Kuppelwieser, Volker
Rayburn, Steven W.
4
De Jager, Johan W.
3
Femić-Radosavović, Bojana
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Jovović, Milorad
3
McColl-Kennedy, Janet R.
3
Rubalcaba-Bermejo, Luis
3
Sharma, Piyush
3
Stauss, Bernd
3
Aksoy, Lerzan
2
Alkire, Linda
2
Anderson, Sidney
2
Barnes, Donald C.
2
Benoit, Sabine
2
Böhmann, Tilo
2
Camacho Ballesta, José A.
2
Choi, Laee
2
Donges, Juergen B.
2
Drake-Brockman, Jane
2
Edvardsson, Bo
2
Eekhoff, Johann
2
Franz, Wolfgang
2
Fuest, Clemens
2
Gabbott, Mark
2
Gleitsmann, Sinje
2
Gouthier, Matthias H. J.
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Hadwich, Karsten
2
Hahn, Kathrin
2
Korai, Bernard
2
Krenz, Astrid
2
Langmann, Kristin
2
Lipovina-Božović, Milena
2
Marzocchi, Gian Luca
2
Mende, Martin
2
Messerlin, Patrick A.
2
more ...
less ...
Published in...
All
Gabler Edition Wissenschaft
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
2
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
3
Elektronische Dienstleistungsqualität : Konzeption, Messung und Identifikation asymmetrischer Effekte auf die Kundenzufriedenheit
Falk, Tomas
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003485500
Saved in:
4
Beziehungsmaßnahmen als Zusatzdienstleistung : eine empirische Betrachtung des Kundennutzens
Kuppelwieser, Volker
-
2006
Persistent link: https://www.econbiz.de/10003356818
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->