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~person:"Falk, Tomas"
~subject:"Marktforschung"
~subject:"Service quality"
~type_genre:"Hochschulschrift"
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Elektronische Dienstleistungsqualität : Konzeption, Messung und Identifikation asymmetrischer Effekte auf die Kundenzufriedenheit
Falk, Tomas
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2007
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1. Aufl.
Persistent link: https://www.econbiz.de/10003485500
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