Zheng, Qiuying; Yao, Tang; Fan, Xiucheng - In: Journal of Service Theory and Practice 26 (2016) 2, pp. 179-202
-way online social support on customers’ well-being and patients’ quality of life, at different social exclusion levels. Design … regression analysis and structural equation model test the hypotheses. Findings – Both receiving and giving online social support …, as reciprocal altruism behaviors, enhance patients’ well-being. Receiving online social support influences psychological …