Hassin, Refael; Puerto, Justo; Fernández, Francisco R. - In: European Journal of Operational Research 193 (2009) 2, pp. 476-483
Relative priorities in an n-class queueing system can reduce server and customer costs. This property is demonstrated in a single server Markovian model where the goal is to minimize a non-linear cost function of class expected waiting times. Special attention is given to minimizing server's...