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~person:"Ferrand, Yann B."
~subject:"Hospital"
~type_genre:"Amtsdruckschrift"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
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Hospital
Customer satisfaction
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Dienstleistungsqualität
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Health care
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patient satisfaction measurement
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Ferrand, Yann B.
McFadden, Kathleen L.
9
Gowen, Charles, III.
7
Antony, Jiju
5
Bhat, Shreeranga
5
Cudney, Elizabeth A.
4
Gijo, E. V.
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Johnson, Dana M.
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Lee, Jung Young
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Prybutok, Victor R.
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Russell, Roberta S.
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Sweis, Rateb J.
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Chakraborty, Subhajit
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Gremyr, Ida
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He, Zhen
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Jnanesh, N. A.
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Kaynak, Hale
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Shortell, Stephen M.
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Swarnakar, Vikas
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Tucker, Anita L.
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Al-Dweik, Ghadeer
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Albsoul, Rania
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Capolupo, Nicola
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Ciasullo, Maria Vincenza
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Dey, Prasanta Kumar
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Dietrich, Martin
2
Fredendall, Lawrence D.
2
Gauld, Robin
2
Gerolamo, Mateus Cecílio
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Gopi, D.
2
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Quality management journal : QMJ
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ECONIS (ZBW)
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Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
2
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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