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~person:"Ferreira, Fernando Alberto Freitas"
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Bank
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Multi-criteria analysis
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bank branch
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multiple criteria decision analysis
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Bankgeschäft
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Banking services
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Dienstleistungsqualität
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Personal banking
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Privatkundengeschäft
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Service quality
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cognitive mapping
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cognitive maps
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decision support
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financial performance
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performance evaluation
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service quality and convenience
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Ferreira, Fernando Alberto Freitas
Ongena, Steven
10
Giroud, Xavier
7
Neumark, David
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Zhang, Junfu
7
Qi, Shusen
6
Aguirregabiria, Victor
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Ciccarella, Stephen
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Clark, Robert
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Delfgaauw, Josse
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Haas, Ralph de
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Kondo, Kazumine
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Loutskina, Elena
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Pagnini, Marcello
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Straetmans, Stefan
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Strahan, Philip E.
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Wang, Hui
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Atack, Jeremy
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Berger, Allen N.
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Calcagnini, Giorgio
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De Bonis, Riccardo
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Felici, Roberto
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Harimaya, Kozo
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Hester, Donald D.
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Ji, Yan
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Krey, Antje
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Levine, Ross
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Mueller, Holger M.
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Rousseau, Peter L.
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Teng, Songyuan
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Townsend, Robert M.
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Bartel, Ann
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Bartlett, Christopher A.
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Braid, Ralph M.
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Calem, Paul Seth
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DeYoung, Robert
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Dur, Robert A. J.
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Ghoshal, Sumantra
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Gilje, Erik
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Hirtle, Beverly J.
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Hofer, Florian
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Journal of business economics and management
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ECONIS (ZBW)
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Evaluating retail banking service quality and convenience with MCDA techniques : a case study at the bank branch level
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010256864
Saved in:
2
How to create indices for bank branch financial performance measurement using MCDA techniques : an illustrative example
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
4
,
pp. 708-728
Persistent link: https://www.econbiz.de/10010415885
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