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Fisk, Raymond P.
Teixeira, Jorge Grenha
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The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Huang, Ko-Hsun
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
Saved in:
2
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
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