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~person:"Folse, Judith Anne Garretson"
~subject:"Complaint management"
~subject:"Empathy"
~subject:"Service customization"
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Complaint management
Empathy
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Folse, Judith Anne Garretson
Bagozzi, Richard P.
6
Svensson, Göran
5
Fan, Xiucheng
4
McColl-Kennedy, Janet R.
4
Surachartkumtonkun, Jiraporn
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Journal of business research : JBR
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ECONIS (ZBW)
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Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
2
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
3
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
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