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~person:"Folse, Judith Anne Garretson"
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Customer satisfaction
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Dienstleistungsqualität
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Folse, Judith Anne Garretson
Barclay, Laurie J.
3
Scott, Noel
3
Chebat, Jean-Charles
2
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2
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Journal of business research : JBR
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ECONIS (ZBW)
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The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
2
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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