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~person:"Fredendall, Lawrence D."
~person:"Schreyögg, Jonas"
~person:"Zerth, Jürgen"
~subject:"Service quality"
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Search: subject_exact:"Gesundheitspflege"
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Service quality
Gesundheitswesen
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Health care system
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9
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9
Dienstleistungsqualität
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Fredendall, Lawrence D.
Schreyögg, Jonas
Zerth, Jürgen
Propper, Carol
23
Gaynor, Martin
20
Siciliani, Luigi
14
Huckman, Robert S.
11
Cutler, David M.
10
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
8
Sutton, Matt
8
Hopp, Wallace J.
7
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6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Callen, Michael
5
Chandrasekaran, Aravind
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Fichera, Eleonora
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Islam, Shahidul
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Kolstad, Jonathan T.
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Le Nguyen Hau
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Lee, Donhee
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Barros, Pedro Pita
4
Basu, Anirban
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Journal of operations management
2
Quality management journal : QMJ
2
Decision sciences
1
Diskussionspapier / Technische Universität Ilmenau, Institut für Volkswirtschaftslehre
1
Health economics
1
Theoretical economics letters
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ECONIS (ZBW)
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1
Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity
Damali, Uzay
;
Fredendall, Lawrence D.
;
Miller, Janis L.
; …
- In:
Decision sciences
53
(
2022
)
4
,
pp. 750-770
Persistent link: https://www.econbiz.de/10013464343
Saved in:
2
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
3
An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services
Venkataraman, Sriram
;
Fredendall, Lawrence D.
;
Taaffe, …
- In:
Journal of operations management
61
(
2018
),
pp. 68-81
Persistent link: https://www.econbiz.de/10011932710
Saved in:
4
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
5
Co-creating value using customer training and education in a healthcare service design
Damali, Uzay
;
Miller, Janis L.
;
Fredendall, Lawrence D.
; …
- In:
Journal of operations management
47/48
(
2016
),
pp. 80-97
Persistent link: https://www.econbiz.de/10011639976
Saved in:
6
Spatial competition between health care providers : effects of standardization
Kuchinke, Björn A.
;
Zerth, Jürgen
- In:
Theoretical economics letters
5
(
2015
)
3
,
pp. 375-388
Persistent link: https://www.econbiz.de/10011396517
Saved in:
7
Spatial competition between health care providers: effects of standardization
Kuchinke, Björn A.
;
Zerth, Jürgen
;
Neute, Nadine
-
2009
Persistent link: https://www.econbiz.de/10003892429
Saved in:
8
Costs and quality of hospitals in different health care systems : a multi-level approach with propensity score matching
Schreyögg, Jonas
;
Stargardt, Tom
;
Tiemann, Oliver
- In:
Health economics
20
(
2011
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10008901996
Saved in:
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