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~person:"Fredendall, Lawrence D."
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Search: subject_exact:"Gesundheitspflege"
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Dienstleistungsqualität
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Gesundheitswesen
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Health care system
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Service quality
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Gesundheitsversorgung
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Health care
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Hospital
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healthcare industry
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patient satisfaction measurement
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quality practices
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Betriebliche Wertschöpfung
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Customer integration
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Fredendall, Lawrence D.
Cutler, David M.
67
Propper, Carol
56
Siciliani, Luigi
50
Gaynor, Martin
47
Wagstaff, Adam
47
Henke, Klaus-Dirk
43
Newhouse, Joseph P.
40
Chandra, Amitabh
39
Costa-Font, Joan
34
Pfannstiel, Mario A.
34
Street, Andrew
33
Oberender, Peter
31
Busse, Reinhard
30
Chalkley, Martin
30
Smith, Peter C.
28
Gruber, Jonathan
27
Schreyögg, Jonas
26
Castelli, Adriana
25
Gravelle, Hugh
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Finkelstein, Amy
24
Wille, Eberhard
24
Frank, Richard G.
23
Frodl, Andreas
23
Zweifel, Peter
23
Eggleston, Karen
22
Currie, Graeme
21
Das Gupta, Monica
21
Pauly, Mark V.
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Schulenburg, Johann-Matthias von der
21
Simon, Kosali Ilayperuma
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Zerth, Jürgen
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Chen, Xi
20
Hilbert, Josef
20
Barros, Pedro Pita
19
Gertler, Paul J.
19
McGuire, Thomas G.
19
Da-Cruz, Patrick
18
Kolstad, Jonathan T.
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Sacarny, Adam
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Claxton, Karl
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Journal of operations management
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Quality management journal : QMJ
2
Decision sciences
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ECONIS (ZBW)
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Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity
Damali, Uzay
;
Fredendall, Lawrence D.
;
Miller, Janis L.
; …
- In:
Decision sciences
53
(
2022
)
4
,
pp. 750-770
Persistent link: https://www.econbiz.de/10013464343
Saved in:
2
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
3
An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services
Venkataraman, Sriram
;
Fredendall, Lawrence D.
;
Taaffe, …
- In:
Journal of operations management
61
(
2018
),
pp. 68-81
Persistent link: https://www.econbiz.de/10011932710
Saved in:
4
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
5
Co-creating value using customer training and education in a healthcare service design
Damali, Uzay
;
Miller, Janis L.
;
Fredendall, Lawrence D.
; …
- In:
Journal of operations management
47/48
(
2016
),
pp. 80-97
Persistent link: https://www.econbiz.de/10011639976
Saved in:
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