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~person:"Freeze, Ronald"
~person:"Rai, Arun"
~source:"econis"
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Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
1
Management information systems : mis quarterly
1
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ECONIS (ZBW)
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Knwoledge-intensive business process : deriving a sustainable competivive advantage through business process management and knowledge management integration
Marjanovic, Olivera
;
Freeze, Ronald
- In:
Knowledge and process management : the journal of …
19
(
2012
)
4
,
pp. 180-188
Persistent link: https://www.econbiz.de/10009690148
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2
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
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