Dobele, Angela; Fry, Jane; Rundle-Thiele, Sharyn; Fry, Tim - In: Journal of Services Marketing 31 (2017) 7, pp. 677-689
Purpose A broad array of information channels exists for service customers. The purpose of this study is to better understand the relationship between the use of, and trust in, information channels, so that there is scope to increase the effectiveness of reliable information provision and,...