Fryer, Karen; Ogden, Susan; Anthony, Jiju - In: International Journal of Public Sector Management 26 (2013) 6, pp. 481-494
Purpose – The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector. Design/methodology/approach – The paper...