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~person:"Fu, Yao-Yi"
~subject:"Hospital"
~subject:"USA"
~type_genre:"Hochschulschrift"
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Fu, Yao-Yi
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The impact of service failure and service recovery on consumers' satisfaction updating process in the lodging industry
Fu, Yao-Yi
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2003
Persistent link: https://www.econbiz.de/10003564786
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