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~person:"Gaechter, Simon"
~person:"Giulietti, Corrado"
~person:"Nawijn, Jeroen"
~person:"Svensson, Göran"
~type_genre:"Article in journal"
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Search: subject:"Emotions"
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Emotion
9
Consumer behaviour
4
Dienstleistungsqualität
4
Emotions
4
Konsumentenverhalten
4
Service quality
4
Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Kundenzufriedenheit
3
Negative emotions
3
Arbeitspsychologie
2
Beziehungsmarketing
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2
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2
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Gaechter, Simon
Giulietti, Corrado
Nawijn, Jeroen
Svensson, Göran
Prayag, Girish
10
Bagozzi, Richard P.
9
Mitas, Ondrej
8
Septianto, Felix
8
Han, Heesup
7
Ashkanasy, Neal M.
6
Chang, Yonghwan
6
Kemp, Elyria
6
Mattila, Anna S.
6
Wrenn, Mary V.
6
Brooks, Chris
5
Ladhari, Riadh
5
Loureiro, Sandra Maria Correia
5
Noussair, Charles
5
Spörrle, Matthias
5
Welpe, Isabell M.
5
Antonetti, Paolo
4
Barclay, Laurie J.
4
Bastiaansen, Marcel
4
Brosi, Prisca
4
Flavián Blanco, Carlos
4
Herter, Márcia Maurer
4
Humphrey, Ronald H.
4
Lee, Jenny
4
Pappas, Ilias O.
4
Scott, Noel
4
Soscia, Isabella
4
Wei, Wei
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Xie, Chunyan
4
Yang, Inju
4
Adam, Marc Thomas Philipp
3
Agrawal, Nidhi
3
Ahmad, Aqeel
3
Ahmad, Naveed
3
Alrawadieh, Zaid
3
Amin, Muslim
3
Arici, Hasan Evrim
3
Blanco-Mazagatos, Virginia
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International journal of quality and service sciences
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of health economics
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
2
When the market drives you crazy : stock market returns and fatal car accidents
Giulietti, Corrado
;
Tonin, Mirco
;
Vlassopoulos, Michael
- In:
Journal of health economics
70
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012493956
Saved in:
3
The effect of Sachsenhausen visitors' personality and
emotions
on meaning and word of mouth
Nawijn, Jeroen
;
Brüggemann, Miriam
;
Mitas, Ondrej
- In:
Tourism analysis : an interdisciplinary tourism & …
22
(
2017
)
3
,
pp. 349-359
Persistent link: https://www.econbiz.de/10011746862
Saved in:
4
Understanding negative
emotions
in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
5
Negative
emotions
in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
Changes in
emotions
and their interactions with personality in a vacation context
Lin, Yeqiang
;
Kerstetter, Deborah
;
Nawijn, Jeroen
; …
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 416-424
Persistent link: https://www.econbiz.de/10010226988
Saved in:
8
Work during vacation : not so bad after all
Nawijn, Jeroen
;
Damen, Yvette
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
6
,
pp. 759-767
Persistent link: https://www.econbiz.de/10010478111
Saved in:
9
How do we feel on vacation? : a closer look at how
emotions
change over the course of a trip
Nawijn, Jeroen
;
Mitas, Ondrej
;
Lin, Yeqiang
; …
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
2
,
pp. 265-274
Persistent link: https://www.econbiz.de/10009749838
Saved in:
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