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~person:"Gelbrich, Katja"
~person:"Sharma, Piyush"
~person:"Zhan, Wu"
~subject:"Interkulturelles Management"
~type_genre:"Article in journal"
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Interkulturelles Management
Customer service
9
Kundenservice
9
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Cross-cultural management
5
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Konsumentenverhalten
3
Cultural identity
2
Dienstleistungssektor
2
Einzelhandel
2
Intercultural
2
Intercultural service encounters
2
Kulturelle Identität
2
Online retailing
2
Online-Handel
2
Retail trade
2
Service encounter
2
Service industry
2
product returns
2
Acculturation
1
Assimilation
1
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Competence
1
Consumer ethnocentrism
1
Corporate culture
1
Cross-cultural competence
1
Cross-cultural relations
1
Customer attributions
1
Dienstleistung
1
Dienstleistungsberufe
1
Dienstleistungsmanagement
1
Employee retention
1
Frontline employees
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Article in journal
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5
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English
5
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Gelbrich, Katja
Sharma, Piyush
Zhan, Wu
Kim, Namwoon
3
Tam, Jackie L. M.
3
Lee, Hye Eun
2
Aattila, Anna S.
1
Alshaibani, Elham
1
Bakir, Ali
1
Bennett, Keri
1
Bose, Mousumi
1
Gaur, Sanjaya Singh
1
Güler, Murat
1
Herjanto, Halimin
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
1
Johnson, Guillaume D.
1
Kingshott, Russel P. J.
1
Köksal, Onur
1
Leonidou, Constantinos N.
1
Meyers, Yuvay J.
1
Miao, Li
1
Paparoidamis, Nicholas G.
1
Wang, Chen-Ya
1
Williams, Jerome D.
1
Ye, Lei
1
Çetin, Fatih
1
Şahin, Faruk
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The journal of services marketing
2
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
5
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
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