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~person:"Gelbrich, Katja"
~person:"Sharma, Piyush"
~subject:"Kulturelle Identität"
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Kulturelle Identität
Customer service
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Kundenservice
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Customer satisfaction
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Beschwerdemanagement
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8
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Gelbrich, Katja
Sharma, Piyush
Kim, Namwoon
2
Montoya, Detra Y.
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Stauss, Bernd
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Tam, Jackie L. M.
2
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Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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