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~person:"Georgi, Dominik"
~person:"Grégoire, Yany"
~person:"Mattila, Anna S."
~person:"Rather, Raouf Ahmad"
~subject:"Service quality"
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Search: subject_exact:"Beziehungsmanagement"
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Service quality
Beziehungsmarketing
101
Relationship marketing
101
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungsqualität
38
Beschwerdemanagement
21
Complaint management
21
Brand management
15
Markenführung
15
Social Web
13
Social web
13
Brand image
8
Customer integration
8
Customer value
8
Kundenbindungsprogramm
8
Kundenintegration
8
Kundenwert
8
Loyalty program
8
Markenimage
8
Confidence
7
Internet marketing
7
Lieferantenmanagement
7
Online-Marketing
7
Supplier relationship management
7
Theorie
7
Theory
7
Vertrauen
7
Coronavirus
6
Service recovery
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Customer service
5
Deutschland
5
Gastronomie
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Germany
5
Holiday behaviour
5
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5
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38
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33
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33
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5
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English
34
German
4
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Georgi, Dominik
Grégoire, Yany
Mattila, Anna S.
Rather, Raouf Ahmad
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Evanschitzky, Heiner
6
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International journal of hospitality management
5
Journal of business research : JBR
3
Journal of service research
3
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Journal of the Academy of Marketing Science
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
1
Handbook of hospitality marketing management
1
Interaktionen im Dienstleistungsbereich
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management research : the journal of the Iberoamerican Academy of Management ; MRJIAM
1
Marketing : ZFP ; journal of research and management
1
Marketing letters : a journal of research in marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
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ECONIS (ZBW)
38
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1
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
2
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
3
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
4
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
5
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
6
Partners we can trust : the role of employee engagement influencing partnerships' relationship quality in the voluntary sector
Marques, Susana Henriques
;
Bilro, Ricardo Godinho
; …
- In:
Management research : the journal of the Iberoamerican …
20
(
2022
)
2
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013367099
Saved in:
7
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
8
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
9
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
10
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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