Armstrong‐Stassen, Marjorie; Reavley, Martha; Ghanam, … - In: International Journal of Quality & Reliability Management 22 (2005) 9, pp. 950-967
Purpose – Many organizations with quality management programs in place have also engaged in downsizing. Aims to show how employees' perceptions of their organization's quality management practices provide some indication of how organizational downsizing affects an organization's quality...