Nuñez, Alba N.; Giachetti, Ronald E.; Boria, Giacomo - In: Journal of Enterprise Information Management 22 (2009) 3, pp. 361-376
Purpose – The purpose of this paper is to contribute to the understanding of coordination in business processes by quantifying how the coordination load is affected by changes in task structure and task characteristics. Design/methodology/approach – A model is presented that quantifies the...