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~person:"Gibbs, Tanya"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Textbook"
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Privatkundengeschäft
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Job performance
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Gibbs, Tanya
Leichtfuß, Reinhold
10
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7
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6
Rudolf, Markus
6
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5
Durkin, Mark
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Mankila, Merja
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Paul, Stephan
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Jham, Vimi
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Buil, Isabel
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Bühler, Wilhelm
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Chang, Chuen-ping
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Journal of retailing and consumer services
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
3
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
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