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~person:"Gibbs, Tanya"
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Gibbs, Tanya
Leichtfuß, Reinhold
11
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Kleimeier, Stefanie
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Oehler, Andreas
10
Rudolf, Markus
9
Sander, Harald
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Schüler, Martin
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Consoli, Davide
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Cocca, Teodoro D.
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Gropp, Reint
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Kaltofen, Daniel
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Mankila, Merja
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Narteh, Bedman
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Paul, Stephan
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Peters, Anja
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Kirschenmann, Karolin
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Kočenda, Evžen
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Nirschl, Marco
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Spycher, Thomas
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Uppal, Rajinder Kumar
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Vojtek, Martin
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Ben-David, Itzhak
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Berger, Sven C.
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Bikker, Jacob A.
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Birru, Justin
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Burgstaller, Johann
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Cutcher, Leanne
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Deuflhard, Florian
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Farhi, Emmanuel
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Knüfermann, Markus
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Leuvensteijn, Michiel van
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Niemeyer, Vanessa
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Previtero, Alessandro
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Journal of retailing and consumer services
2
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
3
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
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