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~person:"Gil Saura, Irene"
~person:"Perdue, Richard R."
~person:"Sesé, F. Javier"
~subject:"Customer experience"
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
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Customer experience
Omni-channel customer management
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Customer value
18
Kundenwert
18
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
9
Customer satisfaction
9
Konsumentenverhalten
9
Kundenzufriedenheit
9
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6
Value creation
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Brand management
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Perceived value
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Retail trade
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Gil Saura, Irene
Perdue, Richard R.
Sesé, F. Javier
Gallarza, Martina G.
5
Geruso, Michael
5
Prinz, Daniel
5
Ko, Eunju
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Heinonen, Kristina
3
Kim, Juran
3
Le Nguyen Hau
3
Loane, Susan Stewart
3
Pham Ngoc Thuy
3
Shin, Hakseung
3
Tang, Chuanyi
3
Verhoef, Peter C.
3
Webster, Cynthia M.
3
Aflaki, Sam
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Berger, Paul D.
2
Birgelen, Marcel van
2
Caputa, Wiesława
2
Chae, Heeju
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
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Chon, Kaye
2
Dandis, Ala' Omar
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Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Helkkula, Anu
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
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ECONIS (ZBW)
9
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1
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
2
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
3
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
4
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
7
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
8
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
9
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
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