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~person:"Gil Saura, Irene"
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Beziehungsmarketing
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Customer value
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Kundenwert
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Relationship marketing
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Value dimensions
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Betriebliche Wertschöpfung
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Consumer behaviour
2
Customer satisfaction
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Einzelhandel
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Konsumentenverhalten
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Kundenzufriedenheit
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Retail trade
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CHAID
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Cognition
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Construct validity
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Dienstleistungsqualität
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Emotion
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Ethiopia
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Extrinsic vs. intrinsic values
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Higher-order measures
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Hospitality
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Kognition
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Lieferkette
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Loyalty
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Measurement
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Messung
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Perceived value
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Retailing
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Gil Saura, Irene
Wu, Hung-Che
7
Hauser, Christoph
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Siller, Matthias
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Tappeiner, Gottfried
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Akita, Takahiro
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Alzer, Markus
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Chernozhukov, Victor
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Ai, Chi-Han
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Bayo-Moriones, Alberto
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Bruemmer, Martin
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Cheng, Ching-Chan
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Chetverikov, Denis
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Dadasov, Ramin
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Das, Udaibir S.
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Fillol, Charlotte
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Gallarza, Martina G.
4
Glemser, Axel
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Kato, Kengo
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Martinez-de-Morentin, Sara
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Oliva, Maria A.
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Schinzel, Ursula
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Schlaegel, Christopher
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Schupp, Jürgen
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Tsuda, Takahiro
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Veredas, David
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Wagner, Gert G.
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Yang, Yang
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Andriani, Luca
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Arteaga, Francisco
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Bezerra, George C. L.
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Deckert, Carsten
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Del Chiappa, Giacomo
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Dominique, C-Rene
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Eisend, Martin
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Fonta, William M.
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Galdón-Sánchez, José Enrique
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Giampietro, Mario
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International journal of hospitality management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Management decision : MD
1
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ECONIS (ZBW)
4
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1
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
2
Stretching the value-satisfaction-loyalty chain by adding value
dimensions
and cognitive and affective satisfactions : a causal model for retailing
Gallarza, Martina G.
;
Ruiz-Molina, Maria Eugina
;
Gil …
- In:
Management decision : MD
54
(
2016
)
4
,
pp. 981-1003
Persistent link: https://www.econbiz.de/10011482206
Saved in:
3
Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
Saved in:
4
Value
dimensions
in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
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