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~person:"Giovanis, Apostolos"
~subject:"Quality management"
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Quality management
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
4
Service quality
4
Lieferantenmanagement
3
Supplier relationship management
3
Brand
2
Brand image
2
Brand loyalty
2
Brand management
2
Customer loyalty
2
Markenartikel
2
Markenführung
2
Markenimage
2
Markentreue
2
Mobile communications
2
Mobilkommunikation
2
Qualitätsmanagement
2
Relationship quality
2
AI chatbots
1
Anthropomorphism
1
Brand commitment paradigm
1
Brand value
1
Consumer brand management
1
Consumer-brand relationships
1
Corporate image
1
Corporate reputation
1
Customer affective commitment
1
Customer experience
1
Customer retention
1
Emerging devices
1
Ethiopia
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Familienunternehmen
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Family business
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Firmenimage
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Giovanis, Apostolos
Bruhn, Manfred
14
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Herrmann, Andreas
4
Payne, Adrian
4
Smith, Alan D.
4
Stauss, Bernd
4
Choi, Beom Joon
3
Dietrich, Martin
3
Fargnoli, Mario
3
Görgmaier, Dietmar
3
Haber, Nicolas
3
Huber, Frank
3
Masudin, Ilyas
3
Mysen, Tore
3
Restuputri, Dian Palupi
3
Shahin, Arash
3
Svensson, Göran
3
Agwu, Professor Edwin
2
Bonfanti, Angelo
2
Burr, Wolfgang
2
Bürsner, Simone
2
Cafaro, Paul G.
2
Carvalho, Raíssa Souto Maior Corrêa de
2
Chakraborty, Subhajit
2
Chavadi, Chandan Andanesh
2
Chin, Kwai Sang
2
Cockalo, Dragan
2
Cook, Sarah
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Devadasan, S. R.
2
Djordjevic, Dejan
2
Erkul, Muratcan
2
Fröhling, Oliver
2
Georgi, Dominik
2
Graf, Gerald
2
Green, Kenneth W.
2
Helmig, Bernd
2
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Journal of modelling in management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
2
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
2
Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis
;
Giovanis, Apostolos
;
Binioris, Spyridon
- In:
Journal of modelling in management
9
(
2014
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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