Ziyae, Babak; Sadeghi, Hossein; Golmohammadi, Maryam - In: Journal of Enterprising Communities: People and Places … 16 (2021) 4, pp. 582-602
Purpose: Consistent with the dynamic capabilities view tenets, this paper aims to conceptualize a theoretical framework of service innovation in the hotel industry. Design/methodology/approach: This study uses a qualitative method with a content analysis approach. The data were collected using...