Valverde, Mireia; Ryan, Gerard; Gorjup, María - In: International Advances in Economic Research 13 (2007) 2, pp. 146-156
This paper examines jobs in the information society and the new economy, taking as its focus the call center industry. More specifically, the study analyzes the degree of variability of the quality of call center jobs. In order to achieve this objective, an index of job quality is generated, and...