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~person:"Grégoire, Yany"
~subject:"Kundenzufriedenheit"
~type_genre:"Arbeitspapier"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenzufriedenheit
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Grégoire, Yany
Law, Chun Hung Roberts
7
Parayitam, Satyanarayana
7
Thaichon, Paramaporn
7
Xu, Xun
7
Román, Sergio
6
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Sajad Rezaei
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Akroush, Mamoun N.
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Anderson, Rolph E.
4
Aslam, Wajeeha
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Barrio-García, Salvador del
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Bruhn, Manfred
4
Falk, Tomas
4
Flavián Blanco, Carlos
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Giovanis, Apostolos N.
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Ha, Hong Youl
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Haverila, Kai
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Law, Rob
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Leckie, Civilai
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Lee, Choong-Ki
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Liébana-Cabanillas, Francisco
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Lobo, Antonio
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Business horizons
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Journal of business ethics : JOBE
1
Journal of interactive marketing
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
2
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
3
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
4
A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany
;
Laufer, Daniel
;
Tripp, Thomas M.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
Saved in:
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