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~person:"Gremler, Dwayne D."
~person:"Müller-Hagedorn, Lothar"
~subject:"KMU"
~subject:"Market research"
~subject:"Relationship marketing"
~type:"article"
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Gremler, Dwayne D.
Müller-Hagedorn, Lothar
Barnes, Donald C.
7
Gustafsson, Anders
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
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Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Kundenbindung im Handel
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ECONIS (ZBW)
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1
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
2
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
3
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
4
Kundenbetreuung durch Call Center?
Müller-Hagedorn, Lothar
;
Büchel, Daniela
- In:
Kundenbindung im Handel
,
(pp. 321-342)
.
2001
Persistent link: https://www.econbiz.de/10001572506
Saved in:
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